01
Eligibility gate
Confirm that the exchange serves your country and that the product you want is available there. Passing account creation does not prove funding or derivatives eligibility.
KYC failure diagnostic
Crypto exchange KYC failed? Do not repeat the same mistake on a second exchange.
First identify whether the failure is eligibility, mismatched data, document quality, a broken session, a cooldown, or manual review. Fix that gate before you create the backup.
Last updated
Run these checks in order
02
Data match
Make the legal name, date of birth, address, and country match the ID and proof-of-address documents exactly.
03
Document quality
Use an unexpired original document. Show every edge, remove glare and blur, and use a supported file format and size.
04
Camera and session
Use an updated app or browser, allow camera access, disable interfering extensions or VPNs, and restart an expired verification session from the authenticated account.
05
Cooldown or manual review
Stop repeated submissions. Record the error, submission time, requested document, and support case. Wait for the stated cooldown or review window.
06
Backup decision
Use a backup only after confirming that it accepts your country and documents. Do not deposit until KYC, funding, and withdrawal gates are all visible.
Official troubleshooting
Use the exchange's secure verification flow
Coinbase identity verification troubleshooting covers personal-data matching, document quality, camera access, expired sessions, cooldowns, and exchange-owned verification domains.
Kraken verification troubleshooting covers rejected documents, address mismatches, upload errors, review status, and corrected resubmission.
Kraken verification processing times warns that duplicate submissions do not speed up a pending review.
Once KYC works, finish the route—not just the account
Confirm funding, the exact coin market, and withdrawal network before depositing. Then prepare a second eligible exchange.
KYC failure questions
Should I immediately try another exchange when KYC fails?
No. First determine whether the cause is country eligibility, unsupported documents, mismatched personal data, image quality, a cooldown, or manual review. A second exchange can fail for the same reason.
Can exchange support bypass a KYC cooldown?
Do not assume so. Coinbase states that some cooldowns cannot be bypassed, and Kraken advises against duplicate verification submissions while a review is pending.
Should I email my ID to support?
No. Use only the exchange's authenticated upload flow or an exchange-owned verification domain. Coinbase explicitly says not to email ID copies to support.